How often do you think about the communication abilities of your truck drivers and will it help you in the work and development of the company? A truck driver is primarily a person who will communicate with your customers upon arrival. Many factors can spoil your customers first impression. With truck drivers representing so much of your company, it is extremely beneficial to bestow some customer service skills on them to ensure they are best representing your business. When arriving with a shipment to your partner’s location, truckers should be professional and timely in all communication methods. Whether over the phone to provide courteous updates, or making small talk when unloading a shipment, professional communication is a customer service skill that can reflect well on your brand. Truck drivers should practice keeping lines of communication open so that partners know when to expect them. They should also practice using clean language when interacting with partners, and know that their communication is representing an entire company.
After many hours on the road to take care of the correct communication with the customer, the driver of the truck will not think in the first place. However, some basic skill building in small talk and effective communication can make all the difference in gaining further business. Have truck drivers partake in training on how they should be interacting with partners when loading and unloading. A simple questions and communicate skills can go a huge way in developing rapport and encouraging partners to work with your company again.
It is also not easy to maintain personal hygiene during a long journey. Showers might be few and far between, but that can actually have a huge impact on your driver’s quality of life and how they represent your business. Develop hygiene and cleanliness protocol for all truck drivers, including guidelines on regular showering, grooming, brushing teeth, sleep, and keeping their truck space tidy. This will show that your company cares about all employees, and it also will not be off-putting to customers when your drivers are interacting with them. As the faces and brand ambassadors of your company, ensure they are showing the best version of themselves to improve customer service and company relations.
Also difficult task is to work with difficult partners. Customer service has a lot to do with managing difficult personalities and people who seem to never be satisfied. How a company deals with this will largely affect whether or not a first-time customer becomes a returning customer. Provide truck drivers with best practices for dealing with difficult partners. This should include always listening, working to get to a solution, guiding customers to someone that can address issues they have, and never escalating a situation. Teaching truck drivers these skills will help them stay calm in difficult scenarios and will reflect positively on the company. Also, we should not forget about communication skills. Truck drivers are primarily the face of a company / brand, etc. Helping your truck drivers develop these organizational skills is always an excellent idea if customer service is important to your company. Teach truck drivers to keep organized files with documents for loading and unloading shipments. This will reflect more positively on your company than a wrinkled piece of paper or missing documents. Truckers should also be organized about their time and should update partners if they are not on schedule.
While truckers can prepare themselves before hitting the road, it is hard for them to eliminate the danger of their vehicle to other drivers. If involved in road accidents, trucks can cause devastation. If you have been involved in an accident with a truck in North Carolina, you may wish you speak with Teddy, Meekins, & Talbert Attorneys At Law.